About This Credit Guide
This Credit Guide is provided by Everest Home Loans to help you understand the credit assistance services we offer, how we are paid, your rights as a consumer, and how to contact us if you have any questions or concerns.
Everest Home Loans is committed to providing responsible, transparent, and professional mortgage broking services that are tailored to your individual needs and objectives.
Our Details
Kandel & Co Pty Ltd t/a Everest Home Loans
Authorised Credit Representative No. 506833
Rajesh Kandel
Authorised Credit Representative No. 476341
Everest Home Loans is an Authorised Credit Representative of:
Connective Credit Services Pty Ltd
ABN 77 161 731 111
Australian Credit Licence (ACL) No. 389328
Our Credit Assistance Services
Everest Home Loans provides mortgage and finance broking services to help individuals, families, and investors find suitable lending solutions from a broad panel of Australian lenders.
Our services include assistance with:
- First Home Buyer Loans
- Owner Occupier Home Loans
- Home Loan Refinancing
- Investment Property Loans
- Debt Consolidation
- Construction Loans
- Bridging Finance
- Loan Reviews
- General Mortgage Advice
We compare loan products from a range of lenders to identify finance options that are suitable for your financial circumstances, objectives, and borrowing requirements.
Our Responsible Lending Commitment
Before recommending or assisting with a credit product, we will:
- Discuss your financial situation, objectives, and borrowing needs.
- Make reasonable inquiries about your income, expenses, assets, liabilities, and financial commitments.
- Assess whether a credit product is suitable for your circumstances.
- Explain the features, benefits, risks, fees, and costs associated with recommended loan options.
- Support you throughout the application, approval, and settlement process.
Our goal is to help you make informed financial decisions with confidence.
Preliminary Credit Assessment
Where required under the National Consumer Credit Protection Act 2009, we will prepare a Preliminary Credit Assessment before recommending a consumer credit contract.
You may request a copy of this assessment at any time within the period permitted by law. We will provide it free of charge unless legislation permits otherwise.
How We Are Paid
In most cases, Everest Home Loans is paid a commission by the lender once your loan settles.
We may also receive an ongoing trail commission while your loan remains with that lender.
The commission we receive is generally based on the amount borrowed and does not usually affect the interest rate or fees charged to you.
Where applicable, we will disclose all commissions, fees, and other benefits before you proceed with your loan application.
Fees Payable by You
Our mortgage broking services are generally provided at no direct cost to you because we are paid by the lender.
If a fee is payable for any service, we will clearly explain the amount, why it is payable, and obtain your agreement before proceeding.
Your Privacy
We collect, use, store, and disclose your personal information only for purposes related to providing mortgage broking and credit assistance services.
Your personal information is handled in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.
We may disclose your information to lenders, mortgage insurers, credit reporting bodies, service providers, and other parties involved in arranging your finance where necessary to provide our services or where required by law.
Conflicts of Interest
Everest Home Loans is committed to acting efficiently, honestly, fairly, and in your best interests.
Where any actual or potential conflict of interest exists, we will disclose it to you so you can make an informed decision before proceeding.
Your Rights
As our client, you have the right to:
- Receive clear and transparent information about our services.
- Be informed about any commissions or fees that may apply.
- Ask questions about any loan recommendation we make.
- Request a copy of your Preliminary Credit Assessment where applicable.
- Make a complaint if you are dissatisfied with our services.
Internal Dispute Resolution
If you have a concern or complaint about our services, we encourage you to contact Everest Home Loans first.
We are committed to resolving complaints promptly, fairly, and efficiently.
Everest Home Loans
Phone: 0431 790 889
Email: raj@everesthomeloans.com.au
Address: 35 Captain Pearson Drive, Mickleham VIC 3064
If we cannot resolve your complaint to your satisfaction, it will be referred to our licensee, Connective Credit Services Pty Ltd, for further review under their Internal Dispute Resolution process.
External Dispute Resolution
If your complaint is not resolved through the Internal Dispute Resolution process, you may be able to refer your complaint to the Australian Financial Complaints Authority (AFCA).
AFCA provides free and independent dispute resolution services for consumers.
Website: https://www.afca.org.au
Phone: 1800 931 678
Email: info@afca.org.au
Mail: GPO Box 3, Melbourne VIC 3001
Changes to This Credit Guide
Everest Home Loans may update this Credit Guide from time to time to reflect changes in legislation, regulatory requirements, or our services.
The latest version will always be available on our website.
Contact Us
Everest Home Loans
35 Captain Pearson Drive
Mickleham VIC 3064
Phone: 0431 790 889
Office: 03 9005 3955
Email: raj@everesthomeloans.com.au
Website: www.everesthomeloans.com.au